1.2Horse21pro is a B2B system and does not work directly with consumers/hotel guests/travelers; Horse21pro is not the data controller in respect of any such personal data. The data controllers in these cases will be the hotel or the actual service provider and relevant travel agent/travel management company or other company via which a booking was made. If you are a hotel guest/traveler and have any queries regarding your personal data, you should contact the relevant data controller directly. Horse21pro processes the personal data of the hotel guests or travelers (namely the names), with the purpose of the organization of the process of hotel reservation or other travel related service on behalf of the controllers, who received the consent from their clients/hotel guests/travelers.
2. Information we collect
2.1.1filling in forms or making an enquiry via our website;
2.1.2providing information in the course of negotiating and/or entering into contractual agreements with us; and
2.1.3corresponding with us by phone, email or otherwise;
2.1.4hotel reservation/cancellation/viewing reservation and billing details.
2.2The information, we collect when you use Horse21pro system may include: 2.2.1 your name, email address and phone number;
2.2.2 guest/travelers name(s) and contact details; 2.2.3 your booking references and payment details;
2.2.4 the Internet Protocol (IP) address attached to your device;
2.2.5your login information, browser type and version, time zone setting, browser
2.2.6information about your visit, including the full Uniform Resource Locators (URLs), click stream to, through and from our website (including date and time), services you viewed or searched for page
response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.
3. Use of the information
3.1We use personal information in the following ways:
∙for internal record keeping and account creation;
∙in order to enter into contractual agreements in relation to hotel reservations made in the Horse21pro system;
∙to carry out our obligations arising from any entered agreement, including, but not limited to, the processing and administration of bookings;
∙to provide the services that clients/users and/or suppliers request from us;
∙to contact you in the course of providing services to you in your capacity as a client/user (travel agent, travel management company or other company), contractor/supplier/provider as applicable;
∙for insight purposes (e.g. to analyze market trends)
3.2Collected by us personal information is stored and processed in The Netherlands or in Ireland. Horse21pro takes the privacy of personal data seriously and makes the steps to ensure the security and safeguarding of all personal information data.
4. Purposes/legal basis
4.1 Horse21pro can process the personal information with the purposes of:
-managing of Horse21pro B2B online hotel booking system
-organization of the process of hotel reservations;
-in order to execute agreements;
-entering and maintenance of business agreements;
-administration of the operated websites/systems;
-legitimate business interest and needs;
-credit and legal verifications;
-compliancy with the applicable law.
5. Sharing personal information
5.2Horse21pro may share the personal information with
5.3Horse21pro may share the personal information with the wholesalers, hotels and payment providers/suppliers or on request – with
5.4If necessary and consistent with the purpose(s), Horse21pro may share the personal information with business partners, with whom Horse21pro may jointly offer products or services.
5.5Horse21pro may share your personal information in response to subpoenas, court orders, other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us; when we can prevent or take action regarding illegal or suspected illegal activities; to protect and
defend the rights, property, or safety of the company, Horse21pro system and website, our customers, clients or others.
5.6Horse21pro may share your personal information with regulators or other third parties for the purposes of monitoring and/or enforcing any legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;
5.7Horse21pro may share your personal information with the professional advisors, financial institutions and auditors for the purpose of seeking professional advice, business needs or to meet our audit responsibilities;
5.8Horse21pro may share your personal information with third parties where you have a relationship with that third party and you have consented to us sending information (for example
6. Retention period
-for the execution of an agreement with you for a period of full seven calendar years following fulfillment of the ordered services;
-for our legitimate business interests, we will delete your information if it is no longer necessary for us to retain it.
6.2If applicable, personal data including names of the hotel guests/travelers, specified in the financial documents, may be stored during seven calendar years after closure of the financial year, as required by the Dutch tax legislation.
7.1.In relation to the processing of personal data, Horse21pro endeavors to take all sufficient technical and organizational measures, that are appropriate to the risks and type of the provided services, against loss or any form of unlawful and unauthorized processing.
7.2In certain cases it may be necessary to transfer the personal information to countries outside The Netherlands and European Economic Area (EEA), to locations that may have different levels of protection and security. However, Horse21pro will use and press for the appropriate safeguards and protection measures, for example, using the European Commission’s Standard Model Clauses for transfers of personal data outside the EEA or in accordance with any other requirements under data protection legislation.
7.3The registration process via any website or other online platform operated by us may include the creation of a username, password and/or other identification information. All such details should be kept confidential by you and should not be disclosed to or shared with anyone. You need to use strong, secure and random password and change it regularly (advisable one per two month). If you disclose details of your username or password information, you will be responsible for all activities undertaken on the platform where they are used.
7.4All information you provide to Horse21pro is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to notify us about outdated logins.
7.5Horse21pro periodically carries out risk assessments and audits to monitor and review threats and vulnerabilities to our systems to prevent fraud.
8. Your rights to your personal data
8.1If you are based within The Netherlands or the EEA or within another jurisdiction having similar data protection laws, you have following rights (upon written request):
8.1.1right to access: the right to request certain information about, access to and copies of the personal information about you that we are holding;
8.1.2right to rectification: the right to have your personal information rectified if it is inaccurate or incomplete; and
8.1.3in certain circumstances, you will also have the following rights:
220.127.116.11right to erasure/ “right to be forgotten”: the right to withdraw your consent to our processing of the data (if the processing is based on your consent) and the right to request that we delete or erase your personal information from our systems (however, this will not apply if we are required to hold on to the information for compliance with any legal obligation or if we require the information to establish or defend any legal claim);
18.104.22.168right to restriction of use of your information: the right to stop us from using your personal information or limit the way in which we can use it;
22.214.171.124right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or for marketing purposes;
126.96.36.199.right to data portability: the right to request that we return any information you have provided in a structured, commonly used and
8.3If you are a hotel guest/traveler and have any queries regarding your personal data and your rights, you should contact the relevant data controller directly (or contact us and we will try to assist).
8.4Horse21pro contact details for the privacy related queries is: firstname.lastname@example.org
*Horse21pro.com system is owned and managed by Hors B.V./Horse21pro, Strawinskylaan 327, 1077 XX, The Netherlands. Hors B.V. is PCI DSS and ISO/IEC 27001:2013 certified.
Travelid.pro** is owned and managed by Global Hotel Services Pte Limited, 60 Paya Lebar Road